Jitbit Helpdesk allows importing and exporting tickets and KB articles from outside sources.
Upload a CSV file with the following format:
subject, body, email, category name, [company name, assignee username, ticket date](optional fields are in [brackets] ) to import tickets into the helpdesk system. Non-existing user-account will be created automatically (from the email-addresses in the file).
This module connect to your Zendesk account via the API and downloads all the tickets automatically.
Upload a CSV files containing the knowledge-base articles you'd like to import. THe format is:
subject, body, category name
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